Last Updated: Feb 12, 2024
The mobile application named "MySamaj" (the "App") and the website www.mysamaj.app has been launched by RIMAGE SOLUTIONS, a corporation established in the State of Florida, USA. Rimage Solutions and its subsidiaries/divisions and affiliates (“Rimage Solutions”, “we” or “us”) is committed to protecting the privacy of the individuals we encounter in conducting our business.
“Personal Information” is information that identifies and relates to you or other individuals (such as your dependents). Our aim is responsible handling of Personal Information, balancing the benefits of activities like research and data analytics with our other commitments, including transparency and non-discrimination.
This Privacy Policy describes how we handle Personal Information that we collect through:
- Our on-line software and services (“Online Services”) including this website (“the Site”)and the mobile application (“Mobile App”), the software applications made available by us for use on or through computers, mobile devices or other Internet-connected devices (the “Apps”), our social media pages set forth in the links in the footer on www.mysamaj.app (our “Social Media Pages”)(collectively, including the Site, the Apps and our Social Media Pages, referred to as the “MySamaj On-line Services”); and
- other means (for example, from your application and claim forms, telephone calls, e-mails and other communications with us, as well as from claim investigators, medical professionals, witnesses or other third parties involved in our business dealings with you).
By using our On-line Services, you signify your acceptance of this Privacy Policy.
Please note: This Privacy Policy is supplemented by Privacy Notices tailored to our specific relationships with you, including Privacy Notices that are sent to individuals as required under applicable laws and regulations.
A. Who To Contact About Your PersonalInformation:
Your Samaj and their administrators govern your data primarily, and you should contact the appropriate Samaj management representative for your personal information.
If you have any questions about our (Rimage Solutions’) use of your Personal Information you can e-mail us at connect@rimagesolutions.net or write to:
Legal Counsel
Rimage Solutions
5053 Shore Side Dr, Lakeland, FL 33812
B. Personal Information That We Collect
Depending on your relationship with us (for example, as an active primary member of a Samaj that has subscribed with us; or actively subscribed family member, or a guest), Personal Information collected about you and your dependents may include:
a) General identification and contact information
- Your name; address; e-mail and telephone details; gender; marital status; family status; family member details, cell phone numbers, date of birth; passwords on our systems; photos; address; profile details.
- Identification numbers issued by Samaj
- Subscription details, financial information and account details
- Payment history
- Other sensitive information like site visit logs, mobile app login details and logs
- Tech support and feedback data including call or email logs
- Click through activity logs on website and mobile app
- Information enabling us to provide products and services
- Marketing preferences, customer feedback, quiz and survey responses
We may receive certain Personal Information about you when you use our Apps or Social Media Pages, including your social media account ID and profile picture. If you elect to connect any of your other social media accounts to your account(s) on the Site and Mobile App, Personal Information from your other social media account(s)will be shared with us, which may include Personal Information that is part of you profile relating to those accounts or your friends’ profiles.
IMPORTANT NOTE FOR USE OF OUR SERVICES BY MINORS AND CHILDREN: We are very cautious towards giving the mobile app access to children. We have security measures in places to encrypt data, keeping passwords strong and also to notify parents about the risks. The “Primary Member” for a family account should be at least 21 years old. Primary Member can add other family members to the family account including children of any age. Access to the mobile app by children can be allowed or restricted by the Primary Member by editing the member profile on the mobile app. Primary Member or other adults in the family membership can grant access to children, by which the children would be able to participate in educational quizzes and polls. The children profiles, their quiz scores, etc. are stored in our database and quiz winners and/or poll results will be displayed to all the members. If parents are not comfortable with granting such access to their children, they should restrict this using the membership management tools. We do not and will not sell the children names and contact data to any third parties.
b) Information from Other Sources
We and our service providers may supplement the Personal Information we collect with information from other sources, such as publicly available information from social media services, commercially available sources and information from our affiliates or business partners.
C. How We Use Personal Information
We use this Personal Information to:
(1) Communicate with you and others as part of our business.
(2) Respond to your requests.
(3) Send you important information regarding changes to our policies, other terms and conditions, our On-line Services and other administrative information.
(4) Allow you Samaj administrators to access this information and make decisions about services, events, voting, surveys, and other aspects of their operations.
(5) Provide improved quality, training and security(for example, with respect to recorded or monitored phone calls to our contact numbers).
(6) Prevent, detect and investigate crime, including fraud and money laundering, and analyze and manage other commercial risks.
(7) Carry out research and analysis, including analysis of our customer base and other individuals whose Personal Information we collect as explained in this Privacy Policy.
(8) Provide marketing information to you (including information about other products and services offered by selected third-party partners) in accordance with preferences you have expressed.
(9) Personalize your experience when using our On-line Services or visiting third-party websites by presenting information and advertisements tailored to you.
(10) Identify you to anyone towhom you send messages through any of the On-line Services.
(11) Allow you to participate in contests, prize draws and similar promotions, and to administer these activities. Some of these activities have additional terms and conditions, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these carefully.
(12) Facilitate social sharing functionality.
(13) Manage our infrastructure and business operations, and comply with internal policies and procedures, including those relating to auditing; finance and accounting; billing and collections; IT systems; data and website hosting; data analytics; business continuity; and records, document and print management.
(14) Resolve complaints, and handle requests for data correction, bug fixes and improper processes.
(15) Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering, sanctions and anti-terrorism; comply with legal process; and respond to requests from public and governmental authorities (including those outside your country of residence).
(16) Establish and defend legal rights; protect our operations or those of any of our group companies or business partners, our rights, privacy, safety or property, and/or that of our group companies, you or others; and pursue available remedies or limit our damages.
D. International Transfer of Personal Information
Due to the global nature of our business, for the purposes set out above we may transfer Personal Information to parties located in other countries. For example, we may transfer Personal Information in order to tech support or training or legal obligations or government compliances. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities. By providing Personal Information and other information to us, including through our On-line Services, and/or by sending a communication to our e-mail address, you understand and consent to the collection, use, processing disclosure and transfer of such information in the United States and other countries or territories, which may not offer the same level of data protection as the country where you reside, in accordance with the terms of this Privacy Policy. Further, please note that any communication you send to our e-mail address will be routed through the United States.
E. Sharing of Personal Information
Your Samaj and their administrators primarily govern your data and should you prefer, contact them to not disclose confidential personal information about you to non-affiliated third parties. You may opt out of those disclosures; that is, you may direct them not to make those disclosures (other than disclosures required or permitted by law).
We may make Personal Information available to:
(1) Our group companies
(2) Your Samaj and their administrators that mayhave access to and use of Personal Information in connection with the conduct of the business where appropriate.
(3) Eternal third parties service providers like PayPal, MailChimp, Constant Contact, Microsoft, hosting service providers, banks, collection agencies, attorneys, CPAs, investigators, etc. that we have partnered or subscribed to or interfaced with, who assist us in carrying out business activities.
(4) Recipients of your social sharing activity:
Your friends associated with your social media account(s), other website users and your social media account provider(s), in connection with your social sharing activity, such as if you connect another social media account to your RIMAGE SOLUTIONS’ MySamaj On-line Services account log into your MySamaj On-line Services account from another social media account. By connecting your RIMAGE SOLUTIONS On-line Services account and your other social media account you authorize us to share information with your social media account provider and you understand that the use of the information we share will be governed by that other social media website’s privacy policy. If you do not want your Personal Information shared with other users or with your other social media account provider(s), please do not connect other social media accounts with your RIMAGE SOLUTIONS On-line Services account and do not participate in social sharing using our RIMAGE SOLUTIONS On-line Services.
(5) Providers of Internet-connected devices and associated software:
RIMAGE SOLUTIONS may make the Personal Information you provide to us via our Apps available to providers of Internet-connected devices and/or associated operating systems and/or software as set forth in the terms of use and/or privacy policies you agree to with those providers
(6) Governmental authorities and third parties involved in court action:
RIMAGE SOLUTIONS may also share Personal Information with governmental or other public authorities (including, but not limited to, workers’ compensation boards, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our group companies; (f) to protect our rights, privacy, safety or property, and/or that of our group companies, you brothers; and (g) to allow us to pursue available remedies or limit our damages.
(7) Other Third Parties
We may share Personal Information with emergency providers (fire, police and medical emergency services);
(8) Personal Information may also be shared by you, on message boards, chat, profile pages and blogs, and other services to which you are able to post information and materials (including, without limitation, our social media Pages and Apps). Please note that any information you post or disclose through these services will become public information and may be available to visitors who access the On-line Services and to the public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the On-line Services.
F. Personal Information of Other Individuals
If you provide Personal Information to us regarding other individuals (like your family members or guests), you agree: (a) to inform the individual about the content of this Privacy Policy, and any other applicable Privacy Notice provided to you; and (b) to obtain any legally-required consent of Personal Information about the individual in accordance with this Privacy Policy and other Privacy Notice.
G. Other Information We Collect Through our On-lineServices:
“Other Information” is any information that does not reveal your specific identity, such as:
- Browser and device information;
- App usage data;
- Information collected through cookies, pixel tags and other technologies;
- Demographic information and other information provided by you; and
- Aggregated information
How We Collect Other Information:
We and our third-party service providers may collect Other Information ina variety of ways, including:
(1) Through your browser or device: Certain information is collected by most websites or automatically through your device, such as your IP address (i.e., your computer’s address on the internet), screen resolution, operating system type (Windows or Mac) and version, device manufacturer and model, language, internet browser type and version, time of the visit, page(s) visited and the name and version of the On-line Services (such as the App) you are using. We use this information to ensure that the On-line Services function properly.
(2) Through your use of the App: When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
(3) Using cookies; online tracking: Cookies are pieces of information stored directly on the device you are using. Cookies allow us to recognize your device and to collect information such as internet browser type, time spent on the RIMAGE SOLUTIONS On-line Services, pages visited, language preferences, country website preference. We may use the information for security purposes, to facilitate navigation, to display information more effectively, or to personalize your experience while using The RIMAGE SOLUTIONS On-line Services. In addition, we may use the information to gather statistical information about the usage of the RIMAGE SOLUTIONS On-line Services in order to understand how they are used, continually improve their design and functionality, and assist us with resolving questions about them. Cookies further allow us to present to you the advertisements or offers that are most likely to appeal to you. We may also use cookies to track your responses to our advertisements and we may use cookies or other files to track your use of other websites. We do not respond to browser do-not-track signals at this time.
(4) Third parties may collect information about your use of the RIMAGE SOLUTIONS On-line Services and your use of other websites or online services.
Below is a description of some of the cookies we may use on the Site, what they do, what data about you they collect and what we may use them for:
- Geolocation cookie – When a visitor visits the Site for the first time we read their location from their IP address and use this information to assume the country site that they want to visit. This method is not entirely accurate, however, so when they navigate to a particular country site we use a cookie to store this information and to store the language that they chose to view the site. The next time they visit the Site we read the cookie and present the same country and language version they used on their last visit. This has the intended benefit that they don’t need to reselect the country site they need each time they visit an RIMAGE SOLUTIONS site. No Personal Information is collected or used by the cookie.
- Site Catalyst cookie (by Adobe) – This cookie enables us to collect and analyze data about how visitors arrive at the Site and then how they interact with the Site, including products they may search, content they may view, and the steps leading up to a completed or abandoned sale. We use this aggregated information to adapt the Site to better serve their and other users’ needs and interests, and to provide more relevant and useful information. The cookie is placed on a visitor’s PC on a temporary basis only. The cookie does not collect or use their Personal Information. Instead, it logs an anonymous code which identifies users and this code “follows” the user in their journey through the Site. We use the aggregated and anonymous information for statistical analysis.
- DoubleClick cookies - We place a tracking pixel cookie on to all Site visitors’ computers for the purpose of our banner advertising activity. We use these cookies to know that a visitor has been on the Site before which allows us to display an appropriate banner ad on to affiliate network website. No Personal Information is collected. One of the advertising companies that we use is Google, Inc, trading as DoubleClick. For more information on the DoubleClick cookie, or to opt out from the DoubleClick advertisement cookie please visit :http://www.google.com/privacy/ads/ .
- Affiliate cookie – We use a tracking pixel cookie, which is put on a visitor’s PC and collects only the transaction ID(which identifies the affiliated website the visitor has come from) and a time and date stamp. This enables our affiliate network partners to track affiliated sales and ensure an affiliate is credited for a sale referred to us. It does not involve any passing of Personal Information.
- Optimist cookie – Optimost is a service provided by Hewlett-Packard to analyze customer behavior when visiting the Site. This service allows us to test variations ofour website pages or elements within the pages. The tests will usually result in improvements to the website and the user experience. The cookie has an anonymous “visitor ID” which is a random number generated to identify a visitor, to distinguish between unique and/repeat visitors. These cookies do not collect Personal Information. To view the Optimost privacy policy, please visit: https://asp.optimost.com/avatar/privacy-policy.
- Oracle Cookie - We use the services ofwww.oracle.com to serve a persistent cookie on visitors’ browsers when they first visit our web pages, unless there is already an Oracle cookie on their browser because they have visited a non-RIMAGE SOLUTIONS site which is also using Oracle’s services. However, visitors’ browsing activity on our web pages will not be combined with visitors’ browsing behavior on other websites using Oracle’s services. We use visitors’ browsing activity on our web pages to understand which pages and content our visitors use or do not use so that we can monitor Site content to best meet our visitors' needs. For further information please read the Oracle privacy policy.
You can refuse to accept the cookies we use by adjusting your browser settings. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online products.
- Using pixel tags, web beacons, clear GIFs or other similar technologies: These may be used in connection with some RIMAGESOLUTIONS On-line Services and HTML-formatted e-mail messages to, among other things, track the actions of users of the RIMAGE SOLUTIONS On-line Services and-mail recipients across the devices they use, measure the success of our marketing campaign and compile statistics about usage of the RIMAGE Solutions on-line Services and response rates. In some instances, we may combine information collected through these technologies with your Personal Information.
- We use Adobe’s Omniture analytics service, which uses cookies and web beacons to help us understand more about how our website is used by consumers so we can continue to improve it. Adobe does not have the right to use the information we provide to them beyond what is necessary to assist us. For more information on Adobe’s Omniture service, including how to Opt out, go to https://www.omniture.com/privacy/policy#optout .
- We may, in future, use interest-based advertising service providers to customize, target, serve and report on RIMAGESOLUTIONS advertisements served across the web and mobile applications, based on information relating to our offline interactions with you, our online interactions with you (on any of your devices) and information received from third parties. To do this, these service providers may use cookies, pixel tags and other technologies to collect information about your and other users’ use of the RIMAGE SOLUTIONS On-line Services and third-party sites and mobile applications. They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. Our service providers may also match personal information we provide to them with your IP address and serve RIMAGE Solutions advertisements to you across the web, based on your IP address. If you would like to opt out of having your information used for these purposes, visit the self-regulatory program opt-out pages at www.aboutads.info/choices/ or www.networkadvertising.org/managing/opt_out.aspto opt out in desktop and mobile web browsers on the particular device fromwhich you access the opt-out options. Download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile applications.
- Using your Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaign. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you choose to deny such uses and/or sharing, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content. In addition, we may obtain the precise geolocation of your device when you use our mobile applications for purposes of providing travel or other assistance services to our clients who are enrolled in such services. In connection with providing travel or other assistance services, and for purposes of developing and improving our actuarial and pricing tools and risk management programs for our commercial insurance clients, we may share your device’s precise geolocation information with our insurance clients and other entities with whom we work to provide our products and services. You may opt-out of our collection and sharing of precise geolocation information by deleting the mobile application from your device, by disallowing the mobile application to access location services through the permission system used by your device’s operating system, or by following any additional opt-out instructions provided in the privacy notice available within the mobile application.
- Using information provided by you: Some information (for example, your location or preferred means of communication) is collected when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you.
- By aggregating information: We may aggregate and use certain information (for example, we may aggregate information to calculate the percentage of our users who have a particular telephone area code).
- Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, or if we combine Other Information with Personal Information, then, in addition to the uses listed in the “Other Information We Collect” section above, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.
H. Third Party Privacy Practices
This Privacy Policy does not address, and we are not responsible for, privacy, information, or other practices of any third parties, including any third party operating any site or service to which the On-line Services link. The inclusion of a link on the On-line Services does not imply endorsement of the linked site or service by us or b your group companies.
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other software application developer or provider, social media platform, operating system or wireless service provider, or device manufacturer, including any Personal Information you disclose to other organizations through in connection with the Apps or our Social Media Pages.
I. Security
We will take appropriate technical, physical, legal and organizational measures, which are consistent with applicable privacy and data security laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Information you might have with us has been compromised), or if you have other data security questions or concerns related to us, please immediately notify us. (See the "Who to Contact About Your Personal Information “section above.)
When we provide Personal Information to a service provider, the service provider will be selected carefully and required to use appropriate measures reasonably designed to protect the confidentiality and security of the Personal Information.
If we believe the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail.
J. Changes to This Privacy Policy
We review this Privacy Policy regularly and reserve the right to make changes at any time to take account of changes in our business and legal requirements. We will place updates on our website.
Please take a look at the “LAST UPDATED” date at the top of this Privacy Policy to see when it was last revised.